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Our Bill of Rights

Hiller Therapy will protect the privacy of health information, medical records, and any medical and personal information from anyone other than those directly related to your child's medical care. We will use your information to coordinate your treatment; to keep your treating providers(s) up to date on the status in therapy; to obtain payment for treatment; to conduct internal audits and when evaluating quality of care reviews. We also provide information when required by law. Please review the intake paperwork you were asked to complete during your registration with us. If you have any questions or special needs, please do not hesitate to talk with your therapist.

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You have the right to:

• receive courteous professional service

• ask for clarification on your treatment plan and diagnosis

• review or obtain a copy of your personal health information

• request that we complete information or correct any inaccurate information in your record

• request a list of individuals we release medical information to

• request in writing that specific person(s)/agency(ies) not receive specific information

• speak to the billing specialist or owner of our company

 

We ask that you:

• respect others in our clinic both verbally and non-verbally

• try to keep your appointments, and to call as soon as possible if you must cancel or reschedule any appointment

• keep us aware of any changes in your child's condition

• respect the privacy of others, and maintain confidential items of interest

 

We will ensure your time with us is productive and enjoyable, and you are always welcome to call us with questions, to give us feedback or to pass along compliments. You are welcome to contact us at any time.

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What is your cancellation policy?

• We have a firm 24-hour cancellation policy for virtual and in-person appointments. 

• We charge $70 per 15-minute increment for consulting (whether by email, phone, or text) outside of scheduled appointments. 

• Your registration for an initial appointment or a group is complete when payment in full is made by credit card via our client portal.

• A $100 non-refundable deposit is included in the total payment.

• For all summer groups (June, July, August), cancellations prior to June 1 will be refunded (minus the $100 non-refundable deposit). For groups that run weekly, cancellations at least 4 weeks prior to the group's start date will be refunded (minus the $100 non-refundable deposit).

• Cancellations at least 2 weeks in advance will be refunded 50%.

• There will be no refunds within 2 weeks of your group's start date. 

• Rescheduling to another session depends on availability, your child's age, and the make-up of the group. 

• If your child misses one day of a session that they are enrolled in, please let us know ahead of time. We offer make-up times with limited availability. No-shows and same-day cancelations cannot be made up. 

 

Can I get a superbill for insurance?

We are not in-network for health insurance. For children who qualify, a superbill will be provided for you to submit to PPO insurance plans. Please reach out to your insurance to find out about reimbursement for OT. This group is billed under a group code (CPT 97150-GO), and an ICD-10 may be assigned when appropriate, based on your child's strengths and challenges. Superbills are issued monthly, after the session. When you register your child for the group, please let us know if you would like to receive a superbill.